What is the fee for a late cancellation?

₹100 flat if you cancel 30–60 minutes before pickup, ₹200 flat if you cancel within 30 minutes, or ₹200/fuel cost (whichever is higher) if the driver has already been dispatched.

What happens if I don't show up for my ride?

A no-show (driver arrived, passenger not present) is charged the base fare, minimum ₹300.

How do I cancel my booking?

WhatsApp or call us with your booking details. Our team confirms the cancellation and any applicable fee over WhatsApp.

Will I get a refund if I cancel?

HJ Cabs does not collect advance payment, so most cancellations need no refund. If you paid in advance for a special or corporate booking, refunds are processed within 3–5 business days to the original payment method.

Can I change my pickup time instead of cancelling?

Yes. Contact us at least 2 hours before your scheduled pickup — modifications are free, subject to driver and vehicle availability.

Cancellation Policy

Last updated: 21 March 2026

1. Free Cancellation Window

✅ Cancel free of charge up to 1 hour before your scheduled pickup.

To cancel, simply WhatsApp or call us at +91-9042657398. Cancellations received more than 1 hour before pickup are confirmed at zero charge.

2. Late Cancellation (Within 1 Hour of Pickup)

Cancellations made within 1 hour of your scheduled pickup time may attract a nominal fee:

Scenario	Fee
Cancel 30–60 min before pickup	₹100 flat
Cancel 0–30 min before pickup	₹200 flat
Driver dispatched & en route	₹200 or fuel cost (whichever is higher)
No-show (driver arrived, no passenger)	Base fare charged (min ₹300)

3. How to Cancel Your Booking

WhatsApp us at +919042657398 with your booking details
Or call us directly at +91-9042657398
Our team will confirm the cancellation and any applicable fee via WhatsApp

4. Refunds

Since HJ Cabs does not collect advance payment, there is no refund to process in most cases. If you have paid any amount in advance for a special package or corporate booking, refunds are processed within 3–5 business days to the original payment method (UPI or bank transfer).

5. Booking Modifications

Need to change your pickup time, date, or vehicle? Contact us at least 2 hours before your scheduled pickup. Modifications are accommodated subject to driver and vehicle availability. No fee is charged for modifications, only for cancellations within 1 hour.

6. Force Majeure

In the event of extreme weather, government-imposed travel restrictions, road closures, or natural disasters, cancellation fees are waived. HJ Cabs will make every effort to reschedule your trip or offer a full refund where advance payment was collected.

7. Contact Us

HJ Cabs
Phone / WhatsApp: +91-9042657398
Email: [email protected]

Frequently Asked Questions

Is cancelling a booking free?: Yes. You can cancel free of charge up to 1 hour before your scheduled pickup — just WhatsApp or call us.
What is the fee for a late cancellation?: ₹100 flat if you cancel 30–60 minutes before pickup, ₹200 flat if you cancel within 30 minutes, or ₹200/fuel cost (whichever is higher) if the driver has already been dispatched.
What happens if I don't show up for my ride?: A no-show (driver arrived, passenger not present) is charged the base fare, minimum ₹300.
How do I cancel my booking?: WhatsApp or call us with your booking details. Our team confirms the cancellation and any applicable fee over WhatsApp.
Will I get a refund if I cancel?: HJ Cabs does not collect advance payment, so most cancellations need no refund. If you paid in advance for a special or corporate booking, refunds are processed within 3–5 business days to the original payment method.
Can I change my pickup time instead of cancelling?: Yes. Contact us at least 2 hours before your scheduled pickup — modifications are free, subject to driver and vehicle availability.